FA & RFU join STAR ticketing body

21 May 2019

By: Sport Industry Group

The FA and the RFU have become the first sports organisations to join the Society of Ticket Agents and Retailers (STAR).

Wembley Stadium and Twickenham Stadium have also joined STAR, the self-regulatory body for the ticketing industry.

STAR members adhere to a strict code of practice that includes promoting clear information for the ticket-buying public.

STAR is approved as an official consumer body for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

The body already counts a range of UK venues as members and Chief Executive Jonathan Brown said the addition of the FA and RFU marks a milestone for STAR.

Paul Smyth, Head of Ticketing for the FA, said: “We’re determined to give our fans the brilliant customer service they rightly expect, protecting them from unscrupulous and illegal operators and ensuring they can buy tickets safely and securely. Joining STAR cements this commitment.”

RFU Chief Commercial Officer Simon Massie-Taylor added: “We’re pleased to be giving our fans this extra layer of protection. The RFU takes the issue of black-market tickets very seriously and we’re doing everything in our power to curtail the activities of ticket-scammers.”